CCM Tools User Survey Results

In December we launched a short survey for registered users of the Copac Collections Management Tools.  This was to help us gather feedback as we move into a newly funded phase of work in 2014.  Since the opening up of the Tools [via Beta Trial] to RLUK members last summer we have now registered over 35 users: many of whom are actively using the Tools in their day to day work or for special projects.

We received 18 responses to the survey and would like to thank all those who took the time to take part.  Your responses have provided the CCM Tools team at Mimas with really valuable feedback.  In general the responses were overwhelmingly positive: confirming strong community support for the CCM Tools as we move into a new phase of development.  Some of the highlights from the survey results are:

  • Over 60% of respondents are using or expect to use the CCM Tools for business as usual activity in their workplace.
  • Many users identified future plans for using the tools, indicating a continuing need.
  • Use of the different search forms (Quick, Batch & Keyword) was consistent with over 60% of respondents using all of them.  Batch search was the most popular option.
  • Use of the visualisation tools and graph data were by far the most popular export features.
  • Not many users had used the online help: 50% said they didn’t need it but some weren’t aware of it.  Of those who had used it 2 didn’t find it useful: so we have some work to do to ensure it meets user needs.
  • Over 70% of respondents found the CCM Tools easy or very easy to use.
  • Nearly 60% of respondents had not used the CCM User Forum.  We plan to work with the user community to encourage more use and mutual support over the next few months.
  • In response to the question ‘What do you like most about the tools?’ common themes were: the visualisations; ease of use; import & export functionality; time saving.
  • Suggestions for changes you would like to see included: bigger batch files and UI improvements.
  • When describing the benefits of the tools respondents clearly demonstrated value in areas such as: access to hard data; speed & efficiency; knowledge about the library collection; benchmarking; supporting collection management decisions.
  • Most respondents would recommend the CCM Tools to others.





What Next?

We will be using the results of the survey to inform our work over the next few months.  This will include supporting users to get the most from the CCM Tools through more community events; there will be a refresh of the user interface incorporating user feedback, as well as promotion of the User Forum as an active tool for community support and guidance.  The survey feedback will also help us encourage new usage by providing exemplars of areas where the tools are being applied.